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Overview

Client Success Specialist Jobs in Lahore at CrecenTech USA LLC

Title: Client Success Specialist

Company: CrecenTech USA LLC

Location: Lahore

We are looking for a skilledClient Success Specialistto supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that the staff is well-organized and productive.

An excellent Client Success Specialist must be an organized, reliable, and results-driven professional. You must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Client Specialist, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain goals and achieve great results for our company.

Responsibilities:

Develop objectives for the client’s success activities.

Assisting management team members in identifying trends and establishing client management goals.

Ensuring staff members are achieving desired service levels and taking corrective action, as needed.

Preparing reports and analyzing client success data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Taking on other tasks or projects to support employees, other managers, and client operations.

Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)

Collect and analyze client success statistics (sales rates, costs, customer service metrics etc.)

Communicate company policies, procedures, and best practices to Representatives.

Assume responsibility of budgeting and tracking expenses.

Coach and provide training to personnel to maintain high customer service standards.

Monitor and improve ordering, telephone handling and other procedures.

Evaluate performance with key metrics (accuracy, call-waiting time etc.)

Prepare reports for different departments or upper management.

Requirements:

A minimum of 4 years of client management or supervisory experience in an inbound/outbound calling environment is required.

Knowledge of performance evaluation and customer service metrics.

Solid understanding of reporting and budgeting procedures.

Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)

Proficient in MS Office and call center equipment/software programs.

Outstanding communication and interpersonal skills.

Excellent organizational and leadership skills with problem-solving ability.

Positive and patient.

Bachelor’s or higher degree in a relevant discipline will be appreciated.

Certified Customer Success Manager (e.g. CCSM) or equivalent qualification is a plus.

Employee Benefits:

13 Salaries Per Year (Quarterly 13th Salary Disbursement)

At least two bonuses per year (Eid Bonus)

Monthly Punctuality / Regularity Allowance

Monthly Transportation Allowance

Performance-Based Bonuses

Paid Overtime

Quarterly Leaves encashment

Upselling Incentives

Maternity Leaves

Paternity/Maternity Allowance

Wedding Allowance

Annual Leave Encashment

Provident Fund

Double salary on Gazetted Holidays

Special Allowance for Emergency

12 Casual Leaves

10 Annual Leaves

Dedicated Training

Birthday celebration

Loan Against Provident Fund

Daily Company Provided Meal

Office Gatherings, Celebrations, and Trips

5 days a week (work-life balance)

Excellent workplace & COVID protected work environment

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About CrecenTech USA LLC