Customer Support Specialist Jobs in Rawalpindi at Techception

Title: Customer Support Specialist

Company: Techception

Location: Rawalpindi

Company Overview:
We are specialists at managing complexity and delivering simple, robust solutions backed by dependable, secure technology. Our clients can rely on a system that is powerful, easy to understand, and constantly adapting to the market globally.
With the combined power of globalization and I.T, we are delivering our clients value for their money. We have a number of distinct projects currently functional globally. At Techception, we are responsible for all the back-end operations required to keep those projects functional and up to the mark. Our top-notch team comes up with simplified technology-driven solutions for all the complex problems being tackled by all those different projects.
Job Description:
Techception is looking for a tech savvy, passionate and energetic Customer Support Specialist. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An ideal customer support executive should possess a proven track record of successful customer service and management skills.
Job Responsibilities:

Managing customer service inquiries for our international clients over the phone and email
Identifying and assessing customers’ needs to achieve satisfaction
Follow communication procedures, guidelines, and policies
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Job Requirements:

Good communication skills (US English Accent)
The applicants must have strong communication & interpersonal skills
Experience in international customer support/call center is a plus
Ability to multitask, prioritize, and manage time effectively
familiarity with CRM systems and practices
A minimum Bachelor’s degree or experience/Certifications can exempt someone from minimum required qualifications.

Salary & Benefits:

The basic salary range is between 45,000 to 60,000 PKR per month.
Performance Bonus, Annual Paid Leaves.

Job Type: Full-time
Application Deadline: 31/05/2022

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About Techception